Frequently Asked Questions
When does my project start?
Work on your project starts soon after we get your logo request along with the advance payment.
How many concepts do you offer?
We offer you with 4 or 6 initial design concepts depending on the package that you choose.
How many revisions do you offer for my logo design project?
You get 3 revisions or unlimited revisions again depending on the type of the package chosen by you. Our Bronze package comes with 3 revisions whereas our Silver and Gold packages come with unlimited revisions.
What file formats are supplied by you?
For your convenience, we provide the designs in the following file formats: PNG Raw Vector (EPS) TIF JPG PDF AI or CDR
Do you provide a vector format for logo
Yes, we do provide EPS & .AI/.CDR files which are all vector files.
Can I provide you with an idea of my own?
Yes, of course. While filling up the questionnaire during the order process, you can provide us with your idea or sample image of a logo so that our designers can work according to that.
Do I own the design copyrights?
How do you deliver logo design files to your client?
We communicate via mail. We will send you the files via mail or send you a link to download the files if the file size is too big. We also use Dropbox or wetransfer.com in such cases to send heavy files.
Do you offer logo re-designing services also?
Yes. We not only help you to get an appealing new logo but also offer logos re-design service to provide your existing logo with a refreshed look and feel. Simply mention that you require a logo re-design service in your request.
How many designers work on a single project?
A minimum of 2 dedicated designers are involved in a single project.
When do you deliver the final logo?
If you choose our Bronze and Silver package, we deliver the initial concepts of logo within 1 business day. In case of our Gold package, you get the initial concepts of the logo within 2-3 business days. Final logos will be delivered once the logo is finalized. It can be delivered on the same day of finalization or the next day depending on the time we receive the confirmation.
Do you provide a money back guarantee?
No. Our services are not available with a money guarantee however we always assure that the needs and expectations of our clients are always fulfilled. We tirelessly work on your designing till the time you are satisfied with the results.
Do you have a Project Manager for every logo project?
Yes. We have a Project Manager for every logo & other graphic design projects. They supervise the project & correspond with you.
Can I edit the final files?
Yes. We will provide you with the source file. You can edit in the source file if you know how to use the software.
Do you also provide illustrations?
Yes, we do provide illustrations.
What are the other design services that you offer?
We have vast experience in designing different types of stationery which include brochures, business cards, flyers, banners, posters, signage, billboard and more. Our designers first understand the goals and objectives of your business then produce designs that perfectly meet your business requirements.
Can you assist with packaging & labeling design?
Yes, for sure. We have been offering exceptional packaging & labeling solutions to numerous clients throughout different parts of the globe.
Do you provide transparent background for logos?
Yes we provide .PNG file for transparent background. Also, .EPS can be used for transparent background with the help of Adobe Illustrator or Adobe Photoshop.
Do you provide printing services?
No. We provide the print ready files which can be printed by any local printers.
Where are you located?
We are located in India, West Bengal city of Kolkata.
Where are your designers located?
Our designers are in-house designers.
Can we buy the logo designs from your portfolio?
All the designs placed in our portfolio are developed for our clients. We do not allow anybody to purchase these images.
How do I make my payments?
You can pay us through PayPal or bank transfer.
I have some more questions which I cannot find here. How do I get those answers?
You can ask your question anytime by filling in the “Your Requirement” field in the form in Contact US page. We will get back to you with our answers.